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southeastern – can you not understand that an airline is run by humans too, so that allows them to have a bad day too, you seem to think that a 5 star airline is run by robots, no who or what you are,mistakes happen, it has taken 3 people and 5 replies to feed that info through to you, airpockets suggestions seem to be directed towards race, hence can not be constructive, lets all blv in the fact that no matter how many stars you have,you are not immune to bad service, no one wakes up in the morning with the intentions of giving bad attitude or service so lets get on with it.