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IanFromHKG
Participant

I haven’t flown MH for ages and even then it was a codeshare with KA (and our tickets had the KA code), so I had no trouble getting my CX points and miles, but we frequently have difficulty getting BA to credit our CX (Marco Polo / Asia Miles) accounts. Part of the problem we have is that long-haul we usually buy economy or PE and upgrade with miles to business. When we do, it seems that BA regard it as a redemption ticket and simply don’t credit any miles/points at all, even though we should be getting them at the rate applicable to the underlying purchased seat from which we upgraded. Otherwise, our experience has been that a call to Marco Polo gets it sorted out very quickly, so I am surprised to hear you are having such difficulty