Well, not new to me. Call their hotline and get more pushy!
I got my nightmare experience with Emirates. As a gold member & loyal First / Business flier I have been waiting for more than 11 months (despite several reminders) and after getting really pushy the EK customer service came up with stupid excuses and inappropriate replies showing me even more that Emirates is a bunch of unprofessional, careless and uncoordinated people. As you might guess, Emirates won’t see me and people in my professional & private circle of influence any more.