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Agents will often have negotiated fare deals with airlines which can result in a lower fare than you would obtain from the airline, or a more flexible ticket at the same fare, or simply more profit for the agent, or a combination of all those factors.

A good agent will often be able to wheedle out better deals on complex journeys than the average user can get direct from the airlines’ websites or OLTAs. Despite what many people say, there is still a place for competent agents who work in the passengers’ interests.

I am not a travel agent and I have no interest in supporting them, other than fairness, just trying to be objective.