Reply To: Extremely poor Lufthansa customer service

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Arron, if you cost out your time and the inconvenience I think you’ll find it comes to more than the case is worth. It’s unfortunate and I know the airlines always seem to have the upper hand, but sometimes its just not worth bothering with.

I use hard shelled suitcases, and am actually glad when they get their first war wounds. It means the case is doing what it’s supposed to do, and protect the contents.

If I’m particularly concerned, then I’ll have it wrapped at the airport. Some of these services include insurance and that’s usually the fastest and easiest way to go, claim on insurance, which is often included now with credit cards.

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