Reply To: Extremely poor Lufthansa customer service

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Sorry, not advice but from the other end of the spectrum – IAD, my case came off the BA afternoon flight with its club tags, damaged in as much as it wasn’t holed but scraped and broken in one corner. At the service desk I was told to “take my pick” of the luggage they had in store or wait and claim for a new replacement of the same make. I did the latter but was intrigued to think they had a “store” of items ready to be taken. Not heard of that one before.

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