What does BMI represent? They used to be a good full service airline, but then they went all Ryanair at Heathrow whilst atempting to provide a full-service product to more distant locations. Too confusing for me.
And as to their baggage handling; they taught BA all they know and are putting into paratice at T5. Fly in to T1 from AMS or similar and you will spend longer waiting at the carousel then you do in the air. To add injury to insult, BD refuse to interline, even with other Star Alliance carriers, or even to check bags through Heathrow for their own connecting flights.
It’s all too much for me; I used to be Diamond Club Gold (I still have over 800k BMI miles to burn) but now I’m down to Blue plus, and will probably fall all the way down on next renewal.
Moral; the sooner that BMI is taken over by an airline with a coherent vision (BA and Lufthansa are obvious candidates) the better.