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Hi Sparkyflyer. Our luggage didn’t even make it onto the LHR-AMS connecting flight despite completing the bag drop 2hrs in advance. In the past using this routing we have had no problem with the connecting long-haul flight from AMS-CPT.
It won’t put me off using KLM again but it’s surprising 17 peoples baggage didn’t even get onto the first plane at Heathrow !