The only way to save Iberia is to end it’s misery. From the top to the bottom all has to change. Staff attitude and training needs to be at the forefront as does putting together a business model that works. maybe Canucklad has a fair point, a Michaelesque personality might be just what they need. I have an admiration for him after watching him on TV last night, handing out staples by the strips and a ‘no company pens’ policy made me smile. I have never flown with them but it made me a little tempted to try one, ok just a little. I wonder if I could buy champagne on board my flight to almost where I want to go !