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Flew AY business a week ago on A330 HEL-JFK, flight was delayed unexpectedly by over 3 hours due to maintainance, AY staff came around in the lounge to inform every passanger personally about the delay, this was done very professionally. The extra time was well spent in the Spa with massage and saunas, about 60€ for 30min massage and full use of spa, including robes, slippers etc.
Flight with new fully flat beds, they are brilliant, for solo travellers the solo seats are just great. Service was very good, food good enough, attendants always present and available, lots of snacks available between meals, fair wines and champagne.
Too bad only 4 aircraft (A330’s) have this seating (out of 16 long haul planes, half are A330’s and half are A340’s).
Immigration at JFK very quick, but taxi line was long and took a long time due to poor arrangement of dispatcher.
All in all AY is not bad, especially if you are lucky to get the new seatplan. And booking under AA code fare is cheaper.