EkPlat73 – 22/09/2015 06:29 BST
Knowing how EK operates, I honestly think you have two choices here
1 – accept that they have mishandled your case, but are now into face saving mode; how much do you need to fly the airline and does it impact you adversely to walk? – if the answer is yes/yes or no/yes, then stay with them and hope your next flights are better – they probably will be
2 – if the answer is no/no, then – go switch to EY or QR (or even WY)
As someone who works a fair bit in the region and flies EK/EY regularly, I find they are both great when things go well, but a disaster when things go wrong – the Gulf region is not mature in management processes generally.
Please don;t think I am criticising you in anyway, I truly understand where you are coming from – I’m just trying to offer you a different perspective.