As a Gold member of many years standing, I too have been on the wrong end of the very poor ‘Customer Service’ offered by Emirates (a few times), much in line with the attitude shown on this occasion to EkPlat73. They do not appeared to be a customer focused group at all, and are simply not interested in dealing with an issue fairly when it is far easier to give you a take it or leave it option (always last thing Thursday afternoon), if you eventually get a response at all.
Even the previous good standard of Emirates flight staff appears to have dropped considerably.
I won’t go into my particular case here, but having already got my gold card covered, I too have been travelling with another Gulf based airline, and the difference in attitude is a breath of fresh air.
Good luck with you efforts!