Reply To: Shocking way Emirates treats its Platinum membersBack to Forum
Sounds like EK were hedging their bets and – in anticipation of using an aircraft with no F – did a dupe booking in J to ensure you were guaranteed a seat in the J cabin on the new aircraft. A bit sneaky.
They’d probably argue that it wasn’t until 2 days before the flight that the aircraft change was confirmed.
It’s very frustrating and clearly EK have failed big time in their service recovery!