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Alex_F.
Participant

Sounds like EK were hedging their bets and – in anticipation of using an aircraft with no F – did a dupe booking in J to ensure you were guaranteed a seat in the J cabin on the new aircraft. A bit sneaky.

They’d probably argue that it wasn’t until 2 days before the flight that the aircraft change was confirmed.

It’s very frustrating and clearly EK have failed big time in their service recovery!