Reply To: “Emirates should come clean about its non-A380 business class seats”Back to Forum
rferguson, I absolutely agree. We all know aircraft substitutions are an inescapable fact of life, but as you say the seat may be a major priority for the passenger. I posted on here before about my travails with Finnair when they switched planes on us three times. My flat (pardon the pun) refusal to fly on anything other than a full flat bed ended up causing us quite a significant amount of money and delay, not all of which could have been avoided if Finnair had kept us informed but which would have been a lot less stressful.
In fairness, Finnair were very apologetic about the situation and went out of their way to ameliorate the situation (short of subbing ‘planes back, of course!). So I was upset about the changes, but not sufficiently upset to avoid flying Finnair again, since the effort they put into service recovery (not wholly successful, as you can gather, but my goodness they tried!) was above and beyond.