Reply To: EK introduces A380 on DXB-CDG route.

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For all the talk of new A380s, Emirates should focus on offering a consistent high quality service on all their business class if they really aspire to be a globally competitive airline. I’m sitting in Dubai Emirates Business Class Lounge having just flown in this morning from London on EK006 en route to Dhaka Bangladesh. When we boarded at Heathrow last night I was surprised and very disappointed to see the oldest style business class seats rather than the new full-flat pods with large LCds I saw on my previous Emirates business flight. In fact previous time I flew in June I had the nice new seats both directions DXB-LHR. I actually find bordering on fraudulent/misrepresentation that Emirates continue to persist with this business class seat “lottery”. This year I have flown on Eithad business twice to London and also Virgin and BA and seats are always the same and consistent quality. Why does Emirates management believe it is fair and equitable for them to offer a substandard business class product for the same fare as their competitors. I tried to complain to the lady in reservations in the Emirates Lounge and she said I should fill out a form (I’m pretty sure they won’t respond). I asked her to check whether my return DXB-LHR on Sep 15 was new or old seats. She could not tell me that either but suggested I check when I get to lounge on Sep 15(not sure what I can do at that stage). I fly London-Dhaka every month business and had tried Eithad twice and was please with previous Emirates experience. But after today’s business class seat rip-off there is no reason for me to waste money on Emirates again. I have read of many other passengers who have the same frustration on Emirates with randon seats/planes and poor customer service response. Senior management should stop wasting time on A380 glory purchases and focus on providing high quality consistent service to customers. I had the same poor service on Sep 17 EK007 on my way back to London. Useless and condescending comments from their customer service highlighting their terms and conditions clause. What a total waste of time. I for one will be extremely reluctant to travel emirates again unless I have to…

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