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+1 ferguson well balanced and spot on I could not agree with you more!

+1 CathayLoyalist2 as the thread has been overtaken by which flight is better etc, you are absolutely right its how the various companies deal with the times things are not right, we all have a wonderful choice when it comes to flying and I for one prefer CX for their consistency, the fact I gain my tier points etc, but also because they value me whether I am in F, J or Y !

I will never ever go near a Virgin product as they refused to recognise a genuine complaint of mine in 2006. I flew everywhere with them and they chose to palm me off, so airlines beware we are a fickle bunch but so very very important ,,,,,