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DanielleGreco
Participant

Flew yesterday HKG-MEL CX business. It was an evening flight leaving at midnight. Disappointed in seat felt cramped, ok for sleeping, no mattress pad as in other airlines which makes a huge difference. Crew were ok, the inflight manager was very professional. Slept most of the way therefore skipped all meals, but when I awoke just before landing she made a point of offering me something to eat or drink.
All in all did not enjoy the CX experience, especially the seat, much prefer Qatar or Thai on their new aircrafts. I think the service level on Thai is great and if you strike a new aircraft with new business product, it is hard to beat.
Was also dispointed with CXHong Kong lounges, again hard to beat Doha or even TG Bangkok or SQ Singapore.