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After reading your comments, I am tempted to take this matter up further. its really not a question about the compensation etc at all – it is the lack of understanding with regards to the poor service offered, on part of CX. Could it be that the circumstances pointed out are not so extraordinary for CX, thereby suggesting that this is the new “normal” for them? I hope not. I expect more from CX – my regular carrier AA does deliver more than this when things go wrong – every single time. In this case, their fast response is no cause for celebration, in my opinion this poorly worded and acted upon email, is a result of “fast” over “proper” response from the CX team.