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I totally accept the outcome was derisory, BUT,

1. CX responded within a few days

2. A voucher was offered (admittedly, it really undervalued the problem)

3. They made an effort, albeit poor..

I do not really understand why they requested the ticket number when they could easily have tied that piece of info up from their own records..

It’s just a shame, the solution was poor, otherwise this post would have had a completely different ending…