This reply from CX is poor indeed. Better they would not have offered anything but an apology.
Reminds me of Emirates… For a lot of ignored and never replied complaints after 8 months they presented me stupid excuses and a few miles: just enough to upgrade from the terminal building to the runway….
Ridiculous bunch of unprofessional people. This was the last time EK saw me as a passenger – but not as a person who stays away from sharing my story.