I, like Schaible, was surprised by ExecPlatAA’s comments. I have being flying with CX for 23 years and over that time there has been around 4/5 minor sub service instances and 1 major one all dealt with quickly upon writing in. A case of one of those crews on one of those days but write in as I have found CX very responsive. Interestingly over the years when I have asked for help using miles that had expired . my mistake, the expiry was extended and on a flight back from the UK to HKG when I went past the 2 million miles mark I was presented with a congratulations card signed by all the crew. Give them another go ExecPlatAA . Lightening doesn’t strike twice in the same place.