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Flown 4 sectors with Cathay in the last couple of months (HKG-BKK-HKG x2).

Completed a comments card on 2 of the sectors and got a response back from CX via email.

Thought the seats were fabulous, food, very acceptable, service very professional.

You must have had a CSD who was having a bad day – no excuse, but perhaps that was the reason.