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CX has already announced an upgrading of both the business class seats, previously referred to as the ‘coffin seats’ and ‘a rethink’ of the Economy seats. I think the now not so new seats were praised because of the absence of the seat in front no longer drops into your lap and thus a bit more space but yes the seats are so hard.Credit though to CX for taking remedial action. On not confronting errant passengers this is common throughout Asia for reasons most of us are aware of and yes it is irritating. If the transgression is serious enough, using a phone on ‘finals’ or a fellow traveller attending to a bag above my head during turbulence a polite but nonetheless assertive word together with the appropriate body language usually works a treat.