To be honest from the perspective of most of the cabin crew ‘Golden Tickets’ are a bit of a bone of contention – especially for those of us on the ‘legacy fleets’ anyway.
Firstly – there is the question ‘what do I actually get for this’ which in reality is nothing. Some other airlines offer actual rewards. Staff travel credit for instance. It’s of nil cost to the company but something that actually carries value.
But then on the flipside there is the issue of those behind the scenes that don’t deal with customers directly and whom every day may go the extra mile or beyond the call of duty. Yet obviously they wouldn’t be able to receive a golden ticket.
The biggest issue for us on the legacy fleets is this – the overwhelming majority of golden tickets are given to crew working in the First Class cabin. The reasons are pretty obvious – you have a crew to passenger ratio which really allows you to engage with the customer you are serving and do ‘special’ little things. And on the whole, customers enjoy the experience in first and are in a good mood. BUT on the legacy fleet where we choose our positions based on seniority the same crew tend to work in First Class alllll the time. About 60% of the legacy crew are not even trained to work in First Class (training is also done on seniority). At the moment those that have done around 16 years are currently being rostered their courses. SO…if you are constantly working ‘down the back’ how many opportunities for a golden ticket can you in reality expect? Firstly the travel environment is pretty dire and puts most people in a bad mood. Secondly on longhaul flights Gold card holders down there are few and far between.
**These are my personal opinions only**