Reply To: Did BA stop the on-board Gold welcome?

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Well beat this. About two years ago returning to Singapore on CX after the university run with my youngest daughter, the Inflight Service Manager came to my seat and asked whether or not I was aware I had gone through the 2,000,000 milestone. I wasn’t but no matter. She produced a card, and a big card at that, which was signed by all the crew by way of saying thank you for my loyalty. As with all service contacts it’s the little things that make a difference. For a moment I felt like royalty but resisted the temptation to do an ‘HRH’ wave down the cabin as this 2/3 minutes exchange attracted quite a bit of attention. That I will not forget in a hurry.

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