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I have taken 6 BA flights this year, 3 of them domestic redemptions.
I don’t plan to fly the airline in the foreseeable future and the content of this capital markets day reinforces that decision, there seems to be an over focus on the financial perspective and an under focus on the customer perspective.
By way of comparison, I just took an EK Y flight from MAN to DXB yesterday:
Nice and efficient cabin crew
On time departure and early arrival
Like SimonS1, I wouldn’t go near BA when this level of product is available.