Reply To: More BA T5 lounge experiences (formerly disasters)*

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StephenLondon
Participant

@Ian_from_HKG:

What you say is very true – some carriers have nice touches such as BA in ORD (3 flights/day) and the QF SIN lounge slightly busier. With smaller numbers of passengers, more possibilities exist.

The problem BA have at LHR vs. say CX at HKG and QF at SYD are the restrictions placed on them by Heathrow Airport Holdings Ltd. No open flame, no deep fat fryers, and even the majority of catering toasters on the market are NOT permitted at T5 (and indeed in many of the other terminals). This is fine when operations are small, but when you have the volume BA do through their lounges, it raises a different game when it comes to the menu. When you add on the challenges of a change of supplier (where all things are not equal – access to kitchens, plates and glassware vanishing, staff changes, etc.), you have some hiccups. Many, many ideas have been suggested by BA, only to have them dashed by the ‘elfin safety brigade at LHR. It hinders what BA can do. Can they do better when it comes to catering? Certainly, but a bit of patience helps.

The lounges are still very comfortable places to relax before a flight…light, airy, nice views of the airfield, free pour alcohol, snacks and food. BA can’t be all things to all people, but I still enjoy my time in the lounge, and if there are a few catering hiccups along the way, it is small compared to the overall proposition.

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