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BA lounge is big and disorganized. Too many passengers come in all of a sudden and leave with a mess behind. Clearing the mess takes a lot of quick action which is a big problem there.
No consideration for passengers who want to use a reclining seat to sleep in a quiet area. The seats are not comfortable and no quiet corner can be found away from some loud passengers.
Very poor food quality and selection. Overall it is a big disappointment.