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Not sure I understand this reaction to biscuits in jars and cereal in open bowls?
The previous catering used to have all the hot food in a buffet style selection (unless you ordered from the menu’s) and no one seemed to complain then? I also personally think the quality has improved.
The new caters would have to comply fully with the applicable health and safetly legislation as its their reputation on the line should they breach the rules and get fined/prosecuted
As for the crisp selection, we should count ourselves lucky that we have even one choice. We now have BaxterStorey as our in-company provider and there are no crisps available…… :-0