Reply To: More BA T5 lounge experiences (formerly disasters)*

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After more visits to BA lounges than I like to think about, I can sum it up that some are better than other carriers and some worse than the others. They are not always the same from one visit to the next and there definitely needs to be a published timetable in each lounge to indicate what to expect at a particular time of day. Also do not go only by the food which is out – often all that is needed is a polite request for a particular item. There has without doubt been some cost cutting and I guess we all have to react in our own way to this – grin and bear it,
change carriers or try and change it by telling BA. They could do well to model the lounge experience with Philadelphia – friendly, easy-going, nothing too much trouble, decent food and O.K. wines.

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