Reply To: Passengers downgraded to make way for Gordon Brown

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Ground staff at MCT could and should have resolved the problem – by discreetly inviting appropriate pax at check-in to voluntarily downgrade in return for attractive fare/Miles compensation “due to over-booking” .

This would have pre-empted unpleasantness on the plane, snide DM story and irrelevant political debate; on the other hand……..

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