Reply To: BA Club Europe seating issues

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Please state your qualifications for being able to infer anger from an email.

I cannot and I hold a diploma in psychology, as well as Masters in facilitation and BPS Levels A and B Intermediate+ in psychometrics, which as you may be aware does have a little bit to do with the psychological implications of words.

JordanD made a straight comment that he felt Binman’s comment was rude, which seems fair enough to me; he did not try to interpret whether this was rudeness generated by anger or humour or stress.

That’s the difference.

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