Bill sorry but I don’t agree. It does seem from your comments that you are not a business person. Why would I spend 24/7 worrying about business? Why should I not get concerned about hot towels and chokkies?
“Customers have to feel the pinch too” no they don’t, how far do customers have to feel the pinch in your mind? Why should I recevie less? In these challenging times, the customer is the one that is going to keep the airline going and one has to attract and retain customers. The towels and chokkies are not a deal breaker, but how far could they go before it does?