Rob – A small word of caution, not all posters on BT forum are equal.
Some are ex-BA management employees now involved with commentating on the travel industry. They retain a comprehensive network of contacts who provide inside information and service. It is likely that there is a bias with these relationships being leveraged and achieving better outcomes for themselves. A touch of quid pro quo.
Views from a priveleged, inner circle position are not necessarily representative of the offering and service that the typical traveller experiences in reality.