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#553365

MartynSinclair
Moderator

dndrw16

My best suggestion to avoid htese embarassing situations is to speak to Customer Relations a few days before hand. The lounge staff have their rule book and fortunately or unfortunately, whichever side of the fence you sit on, they have NO DISCRETION. In fact, ask them the meaning of the word and you will probably get an equally blank look.

Its really quite simple, read the rule book that comes with your card and take up the issues with CR before the day of travel.