Reply To: BA: Improved Baggage Allowance For Full Y Passengers

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continentalclub
Participant

Very peculiar.

I’m not aware that a £30 fee level even exists in the system; the only airport-payable ones that are published are £35 and £40 for extra and overweight respectively.

If your Gold card number is in the booking, then the system should automatically recognise the additional luggage entitlement.

The rules are at:

http://tidd.ly/50fa2de9

– and if your experience is at variance to those rules then I would certainly contact Customer Services and request a refund.

Odd.

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