I’m delighted with the progress made by Mr Walsh in dealing with the Unions, & I say that as a shareholder.
As a passenger that has recently travelled in BA’s new First Class cabin, I can not express delight. The new seat is a slight improvement in comfort. The experience from check in, through to boarding and quality of food deserves no praise.
Attention to detail & accountability is sadly lacking.
If BA wish to continue with a First Class product, they need to learn from Cathay Pacific & make the necessary changes.
My personal preference for a business class product is that of the ‘herringbone’ layout used by carriers such as Virgin & Air New Zealand.
BA’s failure in their First Class will lead me personally to take my business elsewhere, and sadly it will not be in BA’s over crowded Club Class cabin.