Reply To: Heston Blumenthal tackles airline food

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Looks like someone lost their job recently as BA are hiring a new Head of Catering, come on folks who is going to be brave to take up the challenge??

Job Details
Head of Catering

Ref UKLHW1668
Region UK – Heathrow
Location London – Heathrow – Waterside
Category Customer Contact

Job Description

Closing Date 20th March 2011

Job Purpose

To create customer value, this role will ensure that customer views are heard and proactively used to design a catering proposition that exceeds their expectations.

This role develops global food & beverage strategy and the holder manages relationships with catering suppliers, ensuring a world-class and continuously improving service to BA and customers by delivering maximum value in terms of cost and quality.

Job Dimensions
Budget: £300m
Manpower: c 30 direct 2,500 indirect

Principal Accountabilities

Defines & develops the medium term strategy for all catering suppliers
Drives the sourcing strategy responding to market demands to ensure maximum value in terms of cost and quality
Manages the day to day premium services for lounges worldwide
Accountable for the strategic relationship with catering and service providers/service partners in relation to cost, quality and service standards
Use current and potential catering/hospitality partners to drive maximum value to BA and our customers
Manages all catering commercial and operational relationships
Accountable for a key part of the day to day global airline operation
Responsible for punctuality, safety & security
Drives change in products & services to reinvest in the Food and Beverage products
Drive the strategy for menu development
Create a central repository for all menu and pricing information
Manage a process to ensure quality in our food procurement process
Supports overseas line management teams with the day-to-day supplier management of service providers to exploit maximum value in terms of cost and quality
Working in close partnership with overseas line management teams, ensures corrective action is taken to prevent or resolve service failure of suppliers/service providers
Ensures continuous improvement in services provided by catering suppliers and service providers through robust management of contracts and benchmarking other providers
Provides input into the procurement process, ensuring all contracts with suppliers and service providers achieve maximum value in terms of cost and quality
Manages all aspects of Safety & Food hygiene
Key Interfaces

Inflight Customer Experience
Commercial Operations
Safety & Security
Local Authority
Department of Transport
Third party suppliers

The Individual


Strong leadership, influencing and negotiating skills internally and externally across all levels
Able to build and develop effective working relationships across all levels
Excellent communication skills both written and verbal) and effective networker
Strong people management skills
Strong commercial acumen
Deveveloped analytical and decision-making skills
Experience of managing significant 3rd party supplier contracts and of managing service level agreements
Procurement and/or supplier management expertise
Contract Management skills
Broad understanding of catering operation

The Individual

You are required to submit your CV and answer the following question:
Describe the skills and capabilities that you would bring to this role focusing specifically on experience of managing a best in class food & beverage operation.,4156864671&key=26257555&c=214862582123&pagestamp=setpphzsgyqxfoodwt

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