I was upgraded last week to the new First flying from LHR to HKG ( BA 25). Having checked in on my i phone I was given a new Boarding pass at the First Lounge entrance and advised to proceed across to the Concorde room. On examining my boarding card it contained a narrative ” Invol upgrade due to OV “….probably factually correct but not a great way to make an upgraded passenger feel great about the experience !
New First class suite a great improvement,which together with very helpful and friendly staff made the flight very enjoyable !
p.s. it was my third visit to the Concorde lounge and I prefer the First lounge every time for its lack of formality and ease of doing business whilst waiting for departure.