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Flew the new F from LHR to Houston on Boxing Day.

By 9am the Concorde Lounge in T5 had run out of eggs, so only the pre made scrambled eggs were available. A great start to a First Class flight.

Boarded from Gate A10 … 25 minutes late boarding because ‘crew had not arrived’ .. ‘so we’re told’.

Coached to the aircraft & kept waiting on a boiling hot bus for 10 minutes at the foot of the aircraft with no explanation.

The new layout looks impressive. The new blinds are a gimmick.

After all the expense of fitting the new F cabin, the instructions for the seat were for the old seat. The crew member checked and then said ‘all seats have the old instructions’. I suggested removing the old instructions but the crew were not convinced.

‘What ever happened to accountability and attention to detail’ ? ..

Food service .. acceptable.

Overall a very mediocre experience … certainly not ‘world class’ … or a product for which one can be proud.

Give me Cathay First Class anytime.

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