Reply To: BA asks office staff to volunteer as cabin crewBack to Forum
That is the very reason that the staff contract should be changed to a profit share one. If they are tied into the success of the company, they will do all in their power to make it a success.
That way it is not just their job at stake, but their pay.
I believe the staff could well still earn their high salaries that way, but they would have to participate in service improvements to achieve it