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PaulJennings
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Binman62 makes some very good points. BA has a harder job than many other airlines, although one could say that that means it should get better at it.

BA offers many benefits that easyjet doesn’t, not all of which are always of interest to every passenger but many of which contribute to a better travelling experience: for example, reserved seating, connections with through check-in, separate business class, and so on.

There’ll be as many experiences as travellers, but, for the record, my BA flight from Spain to LHR on Saturday was fine – faultless, apart from (i) badly managed boarding by Iberia ground staff and (ii) the seemingly inevitable bus transfer at BAA’s LHR.