I flew LHR – LAX in New First last month. It was my first time flying from T5. The flight was almost perfect, with just some minor niggles.
1. At check-in, when I asked where to go next (Security), confused expressions from BA staff. A T5 newbie surprised them.
2. Concorde lounge exceptional, except I was asked to retain knife and fork from my starter to use for my main course, and the servers wine knowledge was limited to Red / White / Champagne.
3. While the seat (1K) was excellent, the little light was broken. Cabin ambiance tranquil and relaxed.
4. Despite only 5 PAX in the cabin, my first choice main course was not available. Menu was Upper middle class (Club World of the nineties) rather than the first class of yester year.
Also, this was a high J flight, so 1st and two rows of CW where allowed off before Upper Deck CW and Main deck 2nd cabin CW.
I was greeted by name and escorted to my seat. Cabin service was exceptional but discreet, and showed no signs of the recent industrial unrest.
CSD checked I was OK at the start, in the middle and at the end of the flight.
In any of my shareholders are reading, it was a ‘Welcome back to BA gratis upgrade’ that got me into First.
Well done BA and thank-you.
PS – Poo was V-Tatt and Red was Chat Laff – Yum.
I have taken photos, albiet poor quality iPhone 3G efforts. Not sure where to post online.