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“Willie Walsh is saying he has only experienced two written complaints on the new set up, so maybe you and I are in the minority on this one?”
Wonder how many didn’t get to him.
On the other hand, with so many alternatives often available, maybe people are just voting with their feet?
I have not written a complaint, but I did buy a last minute C class ticket on the London route last week and never considered booking with BA and their ‘thigh squeezing’ 73.
Edited to add that I have now emailed BA with my thoughts and requested these be passed to the CEO.