Reply To: I guess AA has no heart

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kmcottrell
Participant

Finally, AA have given me the points back without a fee. I went onto Facebook, and they reacted swiftly!

The sting in the tail is that their reply says:

You’ll need to request the taxes be refunded in person at the airport. Make sure you give the agents at the airport your record locator or the ticket numbers.

I have cancelled the flight, so will not be visiting the airport!

The flight was with BA, although booked through AA airmiles.

Anybody know what I do next?

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