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No doubt I will follow your advise from now on, as I now have little faith in AA’s computer system, but I am still perplexed as to how it happened, and given AA could see on their system that I had a transaction, they would do nothing about it.

The real mystery is the midnight deletion, just about 5 hours after the booking. It is the most perplexing, as I did not return to the computer until next morning, and if for some reason the AA system had registered it as hold, it should have been there for 5 days!