Reply To: I guess AA has no heart

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Not so, what irks me is that if one did make a mistake, no matter how quickly you might spot it, there is no margin for error before the fines kick in with AA, unlike my experience with BA. Who knows now where the error lay, but we know without question where the profit goes.

Many shopping sites send you alerts if a purchase was incomplete. Perhaps that is someway forward in cases such as this, as AA knew I was buying it, as it was in their system until midnight, but never communicated with me that status, so I was unaware that there was a problem.

Is a 24 hour window too much to ask?

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