It is amusing that, as Brits in general we have a label for terrible service where as in the the US is touted as always service with a smile and good mannered. Its not the case in the airline business. I am the first to land in LHR and start complianing about sullen staff and terrible service. But as I am mostly flying to and from Asia I must be spoilt!
I meant what I said about not using AA again, last night I changed my routing back to LHR which was scheduled on AA and moved it over to BA instead.