Reply To: ANZ flat beds in economy

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Vintage Krug:
I agree many innovations by BA over the years, however at the same time BA’s lack of maintenance -experienced first hand- resulting in broken down chairs, VOD that does not work on flights from Oz to LHR and many more annoying issues combined with an ever decline in motivation of it’s cabin crew (resulting in a severe decline in customer service) make them no longer a premier airline. Further, the service at T5 and the attitude of ground staff there is one of the worst for a major transit hub from what I have experienced. In short I try to avoid BA whenever I can based on a string of bad experience.

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