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#545733

GCleary
Participant

Pretty Dismal. I felt spectacularly ripped off!

I flew from Paris Charles De Gaulle to Hong Kong with my wife in November 2010.

We booked these seats at almost exactly double the cost for a standard economy seat.

On the plus side, the seats are larger than the economy seats and there is more cabin space around you. You also get double the baggage allowance.

However I found the seat to be desperately uncomfortable and almost impossible to sleep in. They slide/recline within the seat shell, and at 5’11” I seemed to be too tall to get comfortable. The seats were dirty and bits had broken off the shell.

The food was exactly the same as economy, and the service was absolutely appalling… we were largely ignored by the staff on the plane. This was in stark contrast to our previous year’s economy class trip on the same route at the same time, with the same carrier.

The return flight was delayed on the ground for 3 hours as the plane was overloaded and could not safely take off. We arrived in CDG to discover that our onward Air France flight had been cancelled. We queued from 9pm until 2.20am before being told that we could not get a hotel room and would be forced to spend the night asleep on chairs in CDG. As “compensation” we were offered a voucher for coffee and a Danish, then told that the cafe wouldn’t re-open until 7am.

We travel to Asia each year, and this was without doubt the worst trip we have ever had. I would strongly recommend staying well away from Air France, and the overpriced sloppy rip off that is Premium Voyageur.